Support Training

support

This online course will focus on the importance of the Field Support Technican role, as well as Knowledge Best Practices for documentation, escalation, customer and peer follow-up. Participants will learn how to build a collective customer support...

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Get the skills you need to become the "CEO" of your support organization. Learn how to lead your team, make strategic decisions about support, and drive revenue through the support center to positively impact the bottom line. This online course is...

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The support center team lead serves as the champion for the customer and the focal point for support center analysts. For this reason, a team lead must be customer-focused, be able to drive change and process improvements, provide training, and de...

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This course will teach you how to effectively and efficiently implement a system of management and leadership Decision Support and decision making.

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Support Center Analysts are part of your vital frontline and they represent your entire organization. This Support Center Analyst Certificate Course provides analysts of all levels with strategies for effective customer care and problem resolution...

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BenefitsNot every firm, corporation or agency has an in-house litigation support team. Often paralegals and legal assistants are held responsible for the work flow related to litigation support. Paralegal education has been changing over the years...

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Basic Disaster Life Support is the introductory class in the National Disaster Life Support curriculum. The objectives of Basic Disaster Life Support (BDLS) are:
Discuss the importance of a nationally standardized disaster education and training...

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It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently ...

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To identify and configure switch infrastructure to support voice Network administrators, network engineers, network managers, systems managers, or network designers.

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To explain how to use Remote Tools Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Systems Management Server 2003

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This course is intended to instruct the learner in the Help Desk Institute's (HDI) basic levels of service commitments and attitude. Best practices, personal accountability, enhancing the image of the organization, and the work environment are cov...

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Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Support Specialist (CSS). To ensure this consistently high level of service, the CSS can draw an array of management tools and pr...

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The HDI Help Desk Manager: The Strategic Role of the Support Center course introduces basic concepts, functions, and challenges of a Support Center. The course covers key elements and vision and strategy that should be implemented in support cente...

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To describe how to manage globalization support in an Oracle9i database and how to audit an Oracle9i database Anyone wanting to learn about Oracle9i database administration

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HDI Help Desk Manager: Operational Management course introduces basic concepts related to various aspects of operational management in a Support Center. These aspects include service level management, delivery, and support technologies. The course...

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These days, technical support agents (TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the i...

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You are a call center representative for BroadBandCast Inc., one of the world's leading communication companies. Digital cable TV, high-speed Internet, and phone service are among the company's products. You are a recent hire. An added challenge t...

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The HDI Help Desk Manager: Business Management and Alignment course introduces the learner to an HDMs role in meeting the strategic vision and mission of a Support Center. The course covers the methods to develop leadership and team building quali...

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This course provides an introduction to Support Center services. The course also describes the phases in the evolution of the support industry and the trends that have influenced Support Center services. In addition, this course provides informati...

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This course covers the key concepts related to the common technologies used in Support Centers, such as automated telephone systems, voice applications, Computer Telephony Integration (CTI), remote control, and self-help technologies. Furthermore,...

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This is the essential foundation course for newcomers to PC support & provides students with the necessary training to ensure proficiency in PC installation & troubleshooting skills. It's been developed to produce competent PC support engi...

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The purpose of this course is to address the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows XP Professional in a variety of stand-alone and network operating system environments.

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Intended for IT professionals, such as server, network, system & help desk administrators familiar with Microsoft® Windows Server™ 2003 environments. Also ideal for system engineers, analysts, consultants, architects & Citrix Solution Ad...

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This course is intended for students wishing to qualify with A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration.

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The ITIL® Intermediate Qualification: Operational Support & Analysis (OSA) Certificate, although a stand alone qualification, yet is also part of the ITIL® Intermediate Capability stream & one of the modules that leads to the ITIL® Expe...

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The ITIL Intermediate Qualification: Operational Support & Analysis (OSA) Cert., although a stand alone qualification, yet is also part of the ITIL Intermediate Capability stream & one of the modules that leads to the ITIL Expert in IT Ser...

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Intended for IT support center managers and supervisors who manage both the strategic and tactical aspects of their organizations, and those seeking HDI Support Center Manager certification.

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Upon completion, participants will be able to : Assess customer business needs & exceed customer expectations, Improve critical thinking skills to resolve incidents quickly & consistently, Identify & diffuse challenging customer behavi...

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This new program replaces the individual Service Desk / Incident management & Problem Management Practitioner courses. It focuses on the implementation, management, & optimization of integrated processes required for achieving Service &amp...

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Mac OS X Support Essentials is a 3-day, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X.

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In this 2-day course, you will get an overview of the Support Center, the role of the center & the team lead, management functions & managing relationships. Learn the strategy of a successful support center & the support center process...

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Topics included in this course : Basic networking concepts, the OSI model, network adapters, introducing protocols, network cabling & devices, internetworking components, remote & WAN connectivity, troubleshooting hardware components, TCP/...

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The ITIL Operational Support and Analysis course lasts 2. 5 days and takes place in a virtual classroom plus, 10 hours of self-paced e-Learning. There are different dates for the beginning of this course, the first is in September and the last in ...

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This workshop provides an insight into the principles of citizenship and how it can empower people with disabilities to exercise their full rights within society. It presents a springboard for those who support and care for people who are very oft...

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The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today's support professionals. Customer satisfaction derives from effective communication as much as f...

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The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today's support professionals. Customer satisfaction derives from effective communication as much as f...

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This 2-day course is for professionals with advanced experience and skills in support services. The course focuses on advanced problem resolution techniques, communicating with difficult customers, negotiating strategies, metrics, knowledge manage...

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The Support Account Management workshop is designed for experienced support professionals responsible for managing and growing key accounts. The program teaches the critical relationship skills and account management strategies required to
create...

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This course offers support managers the opportunity to develop and refine their technology support leadership skills. The course provides students with the skills necessary to effectively manage the challenges of the most complex support centers.
...

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CompTIA A+ 2006 Essentials
CompTIA A+ 2006 IT Technician
CompTIA A+ 2006 Depot Technician
CompTIA A+ 2006 Remote Support Technician

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Inthis hands-on MCITP course, students will gain real-world skills toinstall and configure desktop operating systems and applications. Through intensive interactive lectures, labs and group discussions, students will learn to install, configure an...

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The Network Operations & Support Program (NOS) is combination training program. The program commences with the A+ certification and ends with the Cisco CCNA Certification and reveals how multiple vendor technologies integrate together.

The...

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This course is designed to introduce you to Microsoft Windows NT 4.0 Server, its installation and configuration and the major operations and concepts involved in administering, maintaining and planning a domain. Hands-on, the course will provide y...

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This course aims to provide those new to personal computers support with the confidence to engage with current technology. Readers will examine the hardware and learn how the different components of Screen, Keyboard, Printer and System Box work t...

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teaches initial and re-certification in how to save a life for health care professionals and the generalpublic

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Windows 95 Microsoft's new graphical operating system provides users with the facility for both individual use and entry level networking capabilities. Readers on this course will be able to Install, Configure and Maintain Windows 95 installations...

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The MCITP Consumer Support Technician certification verifies full range of skills in the Windows Vista operating system and applications installed on Microsoft Vista. The MCITP Consumer Support Technician certified professional can expertly instal...

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Objective: At the end of training, trainees will have clear understanding of:
1. General Support trouble-shooting process
2. Areas of risks: UI design, Help, Terminologies, Error Messages, Error Logging, Information collection, Support training ...

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This course provides students with the skills to install, configure, repair, and maintain computer information systems. Students will be prepared to take CompTia A+ PC Technician exams, Network+ exam and Cisco CCNA exam. Classes are taught by lic...

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