Conflict Management Series: What is Conflict?

Conflict happens. Whether it's individuals clashing, organisational change or demanding customers, conflict is a normal part of working life. But it's something that people can find hard to handle and, if you don't manage it carefully, everyone can lose out: you, the organisation and your team. This course will examine what conflict is and broadly explain how it works: the issues that cause it, the behaviours contributing to it and the feelings that result You will identify skills that are useful when conflict emerges and consider the positive and negative aspects of conflict at work