Workflow Management Part 1: Process Mapping and Automation

This is the first course in a two part series that deals with transferring data managing replication services and maintaining high availability. This course will cover business process and workflow process mapping techniques and tools and workflow automation.

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Audience

The audience for this course includes technical managers system administrators system analysts and other network designers. The major relevant duties of the audience include planning IT strategy for businesses optimizing a company's workflow and processes mapping IT requirements to business needs and designing enterprise solutions. Students for this curriculum should have a basic understanding of computer systems and terminology such as databases and e-mail systems.

Objective

  • Identify the characteristics of a business process.
  • Identify advantages of business process thinking.
  • Match parts of a business process with their features.
  • Identify characteristics of process mapping.
  • Identify the uses of process mapping.
  • Identify functions of process mapping tools.
  • Identify functions of a workflow application.
  • Match workflow application categories with their features.
  • Sequence the steps to build a workflow application.

Topics Include

Unit 1: Business Process and Workflow

  • Identify the characteristics of a business process.
  • Identify advantages of business process thinking.
  • Match parts of a business process with their features.
  • Identify the components of workflow.
  • Identify the features of workflow management.
  • Match workflow categories with their functions.
  • Identify the main characteristics of Business Process Re-engineering (BPR).
  • Identify successful BPR strategies.
  • Identify the main reasons why BPR fails.

Unit 2: Process Mapping

  • Identify characteristics of process mapping.
  • Identify the uses of process mapping.
  • Identify functions of process mapping tools.
  • Identify features of an Activity-Flow Diagram.
  • Identify features of a Data-Flow Diagram.
  • Identify features of a Role Diagram.
  • Identify features of a State-Transition Diagram.
  • Identify features of a Role-Activity Diagram.
  • Identify features of an Integrated Definition (IDEF0) Diagram.

Unit 3: Workflow Application and Automation

  • Identify functions of a workflow application.
  • Match workflow application categories with their features.
  • Sequence the steps to build a workflow application.
  • Identify the participants in a workflow.
  • Select the factors to consider when identifying participant actions in a workflow model.
  • Select the factors to consider when identifying the information exchanged between the participants in a workflow model.
  • Identify features of groupware.
  • Match groupware product categories with their functions.

Duration

7

Minimum Requirements

The CDROM version of this course requires:

  • At least a 486DX 33Mhz CPU.
  • Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
  • At least 8MB RAM.
  • At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).
  • At least a double speed CDROM drive.
  • An MPC compliant sound card with attached speakers or headphones is recommended (Currently only the CDROM version supports audio).
The network version of this course requires:
  • At least a 486DX 33Mhz CPU.
  • Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
  • At least 8MB RAM and 22MB available hard disk space or file server space.
  • At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).

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Serebra Learning Corporation 119 - 7565 132nd Street Surrey BC    V3W 1K5 Canada