Server+ Certification Part 3: Troubleshooting and Problem Determination

The is the third course in a four-part series on CompTIA's Server+ Certification. This course covers the fundamentals of troubleshooting and problem determination. Guidelines for performing problem determination using diagnostic hardware and software tools and utilities identifying bottlenecks and correcting misconfigurations and/or upgrades are also covered. Finally guidelines for determining if a problem is hardware software or virus-related is discussed.

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Audience

The intended audience for this course is mid-level and upper-level technicians who are responsible for hardware functionality of microcomputers on a more sophisticated level than that of an entry level person. Their experience should include installation support and troubleshooting as well as second level support. In addition candidates should have 18-24 months of strong hands-on experience with advanced PC hardware. A+ certification prior to Server+ certification is recommended but not required. Additionally learners should have taken the first two parts of this series (14149-14150). This course maps to CompTIA's Server+ exam SK0-001.

Objective

  • Identify the model and the guidelines to troubleshoot a server problem.
  • Identify the troubleshooting tasks and tools.
  • Identify how to troubleshoot hardware problems.
  • Identify how to troubleshoot software problems.
  • Identify how troubleshoot network problems.
  • Identify how to troubleshoot virus problems.

Topics Include

Unit 1: Troubleshooting Basics

  • Identify the steps of the troubleshooting model to solve a server problem.
  • Identify the guidelines to be followed to troubleshoot a server problem.
  • Identify the guidelines to interpret an error message recorded in a log.
  • Identify the source of information to be used to troubleshoot a server problem.
  • Identify the situation in which the assistance of an external expert is required.
  • Identify the appropriate hardware tool used to diagnose a server problem.
  • Match server problems with the appropriate software diagnostic tools.
  • Match Microsoft Windows 2000 server problems with the appropriate Microsoft Windows 2000 diagnostic tools.
  • Match Novell NetWare server problems with the appropriate Novell NetWare diagnostic tools.
  • Match UNIX server problems with the appropriate UNIX diagnostic tools.
  • Match Linux server problems with the appropriate Linux diagnostic tools.
  • Match IBM OS/2 server problems with the appropriate options of the IBM OS/2 diagnostic tool MS Diagnostics.

Unit 2: Hardware Problems

  • Match CPU problems with their causes.
  • Match RAM problems with their causes.
  • Match motherboard problems with their causes.
  • Match power supply problems with their causes.
  • Identify the causes of hardware problems.
  • Match storage system problems with the set of causes.
  • Match IDE disk problems with their causes.
  • Match SCSI disk problems with their causes.
  • Match RAID problems with their causes.

Unit 3: Software Problems

  • Match Windows 2000 problems with their causes.
  • Match Novell NetWare problems with their causes.
  • Match UNIX problems with their causes.
  • Match Linux problems with their causes.
  • Match an operating system with the steps for shutting down the operating system.
  • Identify the cause of an application software problem.
  • Identify the cause of a remote alert problem.

Unit 4: Network Problems

  • Match the NIC problems with their causes.
  • Identify the causes of the Wake-On-LAN problem.
  • Match the network cable problems with their causes.
  • Identify the cause of a network problem.

Unit 5: Virus and Virulent Software Problems

  • Match the virus types with the media of infection.
  • Match the virulent software types with the media of transmission.
  • Identify the guideline to be implemented to prevent a virus attack.
  • Sequence the steps to disinfect a computer that is infected by a virus.

Duration

7

Minimum Requirements

The CDROM version of this course requires:

  • At least a 486DX 33Mhz CPU.
  • Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
  • At least 8MB RAM.
  • At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).
  • At least a double speed CDROM drive.
  • An MPC compliant sound card with attached speakers or headphones is recommended (Currently only the CDROM version supports audio).
The network version of this course requires:
  • At least a 486DX 33Mhz CPU.
  • Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
  • At least 8MB RAM and 22MB available hard disk space or file server space.
  • At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).

Media

CDROM


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