Learn Skills

Learn Skills is an Irish web-based skills and compliance training company that proivdes online training for employees and management interested in up-skilling and lifelong learning.

Learn Skills offers a wide selection of essential training in areas like soft skills, management training, leadership, customer service, communication, nursing training and ICT like MOS certificates.

Our growing library of high quality on-line training and skills development programs range from essential soft skills training topics to regulatory compliance and industry specific courses. In addition, our e-learning courseware combined with our hosted Learning Management System offers organizations an affordable and seamless way to deliver workplace training.

Learn Skills has features that will add significant value to any organization's training initiative. These include allowing learners to develop an e-Portfolio, build a professional CV or Resume, join a Professional Online Learning Network and 'continuously learn' using our comprehensive range of e-learning courseware.

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Learn Skills is based in Galway, County Galway, IE

Learn Skills is an innovative learning solutions provider, founded by an experienced group of on-line learning specialists, and driven by a mission to deliver the best technology-based solutions for learning. Learn Skills is head quartered in Ireland and is building on the experience and successes of the Irish e-learning industry to develop a commanding global presence.

It is a company founded on the belief that at the heart of any successful organization, you'll find a unique combination of excellence, openness and innovation; and most importantly, people that are passionate about learning and delivering value to the end-user. At Learn Skills you will find dedicated and talented individuals that are steadfastly building a leading learning technology solutions provider.

Learn Skills was born out of the belief that in a Knowledge Society, organisational and individual effectiveness depends on the consistent application of learning and a commitment to continuous personal development and lifelong learning. We believe our most valuable asset is our people and our goal is to help everyone learn better, faster and smarter through the use of technology enhanced learning tools and products.

The challenges presented by the Knowledge Society demand even greater collaboration between academia and industry. Consequently, Learn Skills is based at the National University of Ireland in Galway, at the heart of a technology innovation hub. There, the company benefits from the research & development capacity of a leading international University and research institution.

Training from Learn Skills

This is an introduction to Excel 2010, comprising of in depth modules covering Excel 2010. You will explore the Excel 2010 interface and learn to enter, edit and format data and use Microsoft Excel formulas and functions to calculate and analyze n...

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This programme is designed to provide security officers new to the industry with the basic knowledge to assist them to carry out everyday security tasks.

It is also suitable for security officers already working within the industry who wish to ...

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Sports Stadium Stewarding is designed to equip learners with the knowledge, skills and competence to act as a steward in a sports stadium in Ireland.

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In recent years the police have been working closely with financial institutions and cash in transit companies to prevent tiger kidnaps from taking place and to protect those people who may be most vulnerable to this kind of criminality. Significa...

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It is only in the last few decades that retailers have been allowed to trade outside of normal working hours on Monday to Friday and over the weekend. The retail industry has had to become more flexible and be available at times more convenient to...

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Customers expect staff working in the store to be able to give appropriate and accurate information about the products and services for sale. In a self-service store, customers simply expect you to know what items are stocked by the store and whe...

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It is your role as a retail operator to help your customers make purchase decisions. To do this, you need to know not only what the customer is looking for, but detailed information about the products in your store. Customers look for products wi...

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Have you ever stopped to question why you are attracted to some store windows and not to others? Why you stop to flip through some advertising brochures but throw the rest away without even so much as a glance at the front cover? The answer is th...

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For most retailers the stock that the store buys is one of the largest investments they have in their business. The retailer is unable to recover the money paid for the stock you see on the shelves and in stock rooms until it is sold to customers....

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Housekeeping is not glamorous or exciting, but it will always be an important part of your work in the retail industry. Housekeeping standards have a major impact on the store's appearance and image. A store that is neat, clean, attractive and an...

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As little as 20 years ago, much of the equipment you see today in a retail store did not exist. Advances in electronic technology have transformed the way a retail store operates. To be a productive member of the team you will need to know what e...

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It is important that you understand exactly what behaviour constitutes theft. It may be helpful to think of theft as the dishonest removal of property that belongs to another person with the intention to permanently deprive the owner of it. It is...

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A store's image refers to the overall impression people have of the store. Image is critical to the success of any retailer, and in larger retail stores you will find that different departments project different images. Think, for example, of the ...

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In our personal lives we try not to tempt thieves by leaving mobile phones, money or valuables lying around in our cars, homes or offices. A retail store – whether it sells CDs, clothing, cosmetics or hardware – is set up to tempt customers to...

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Retailers sometimes do not take Heath & Safety seriously because a store does not seem to pose a great deal of risk to people. After all, if it is safe for customers, surely it is safe for staff? Unfortunately this is not the case. Many retai...

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Retailers sometimes do not take Heath & Safety seriously because a store does not seem to pose a great deal of risk to people. After all, if it is safe for customers, surely it is safe for staff? Unfortunately this is not the case. Many retai...

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This course is written from the perspective that you are a supervisor or have some supervisory responsibilities. But operations staff also have many tasks related to maintaining and ordering stock. By being aware of these you can assist your manag...

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Most retailers are continually looking for ways to maintain a competitive edge so that their business can continue to prosper. Progressive retailers realise that quality service can provide that competitive edge. As a sales or service assistant y...

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Wouldn't it be great if our work environment was always efficient and functioning effectively? Unfortunately this is not the case, but when you consider some of the advances that have been made across all businesses globally, perhaps change is not...

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We often browse through stores without paying too much attention to the effort that has been put into the presentation of store displays. It may appear that store operators have simply stacked their merchandise on shelves or hung merchandise on di...

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How many times have you found yourself entering a store or walking down an aisle because you felt ‘drawn' towards a window or merchandise display? What is it that makes us walk into one store but past others? The way that merchandise is display...

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Retailing is a very competitive business. You can possibly think of two or three other retailers in your immediate area who offer similar products and services to your store. Customers do not have to put up with poor service. They can simply choos...

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The retail industry is very competitive. You need outstanding customer service and selling skills to ensure that your store is a success. Consumers have a wide variety of choice. If they cannot find what they are looking for in your store or don't...

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When operating a cash register/ terminal you are responsible for the cash and non-cash documents in the drawer, and for the accuracy of the transactions processed through the register during the day's trading. This activity is one of the most impo...

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Retailers go to great lengths to protect their merchandise from theft, whether it is chocolate bars or designer coats. You only have to look around a department store to see just how much equipment is used for security. The cost of theft is a cons...

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There are very high social, economic and human costs associated with workplace accidents. About 500 people die each year from workplace accidents. Research shows that in most cases these accidents could have been prevented. If you are aware of th...

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The location of the cash register in the store is called the point of sale (POS). It is where customers pay for purchases. Different stores use different types of point of sale equipment depending on their needs. The system used in your store wil...

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The further you progress in your retail career, the greater the expectation will be from customers and co-workers that you have in-depth knowledge of the store's products and services, and that you are able to apply this knowledge to increase sale...

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You negotiate and persuade every day, just by living and working with people. Preparation, confidence and persuasion are skills that will help you to obtain as much as is reasonably possible. In this course you will learn how you can be more influ...

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In this course we will highlight the importance of resources
in creating and implementing operational plans that have
goals consistent with organisational goals

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An important organising structure, teams support integrated decision making and provide complex problem resolution using multi-disciplinary input. This course provides in depth training in all aspects of modern workplace teams including the key co...

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Organisational focus on customer service took a leap during the 80s and 90s due in part to the Quality initiative taking place during these decades. For an organization to succeed, intensely managing service quality is absolutely essential. It is ...

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To compete in today's business environment, it is vital that all employees are working to their potential. Motivating an employee is a complex process. It requires an understanding of the needs, wants and expectations of that employee - in short, ...

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The skills related to communication, getting along with
others, and resolving interpersonal problems in the
workplace will draw from your experience outside of the
workplace.

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Project Management is the application of knowledge,
skills, tools and techniques to a broad range of activities
to meet the requirements of the particular project.

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Although it may sound like an exhausting and neverending
struggle, continuous improvement is actually
about instituting processes and work practices that will
direct the evolution of your organisation.

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Properly managing these changes is vital for achieving a successful transformation from how things are to how things should be. Change management plays an important role in any organisation since the task of managing change is not an easy one. Whe...

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This title offers a series of ready to deliver courses that
will teach you that it is easier to inspire people to share
your vision and goals when you understand both their
and your own personality type and interests

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This title offers a series of three ready to deliver courses
that will help you to identify, understand and handle
stress, as well as reduce pressure by better managing
your time.

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The Internet can save you time and money, and it can
make you time and money. Whether you own a
business or work for one, being able to use the Internet
effectively is critical. This title offers two ready to deliver
courses covering the basic...

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This title offers a series of ready to deliver topics
covering the basics of serving customers and
consultative selling. The consultative approach
combines interpersonal skills with expertise in product,
service and support to provide a profes...

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Communication is the exchange of thoughts or
information using speech, signals, writing or behaviour.
The Business Communications title is a series of ready
to deliver courses that introduce how such exchanges
take place in a business environment

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The Creative Problem Solving title is a series of ready
to deliver courses that will give you a basic framework
for problem-solving and decision-making in today's
business environment.

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The Positive Workplace title is a series of ready to
deliver courses covering the creation and maintenance
of a positive workplace environment.

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In this course, we investigate the basics of accounting. We introduce the skills and knowledge required to prepare and understand the financial plans and budgets that are crucial to the ongoing operation of an organisation. This course provides in...

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